Privacy Policy

1. About this policy

Valz House LLC operates the Valz House website at valzhouse.com. This policy describes personal information associated with this website, its store, and communications with us. For privacy questions, email contact@valzhouse.com.

This policy applies to other Valz House pages or services only where they expressly link to it. A separate brand, website, or third-party service may provide its own privacy notice.

2. Information collected

The information involved depends on how you use our website:

• Email inquiries: When you email us, we receive your email address, the name shown by your email service, your message, and any attachments you choose to send.
• Shopping and orders: When you use the cart or checkout, information may include items selected, order details, your name, email address, billing address, and any delivery address or telephone number requested for your order.
• Customer accounts: If you create an account where available, information may include your account identifier, contact details, login credentials in the form handled by the account system, and associated orders.
• Technical records: Website hosting, security, and commerce services may process your IP address, browser and device details, requested pages, timestamps, and session identifiers to deliver and protect the website.

Payment information is handled through the payment option you select at checkout. The details collected, retained, or made available to us depend on that provider and the checkout configuration. Review the payment service’s privacy information before entering payment details.

Please do not email passwords, full payment card numbers, government identification numbers, or sensitive personal records.

3. How information is used

Information is used as needed to respond to inquiries; operate the cart and checkout; process and service orders; deliver purchased products or arrange fulfillment; maintain customer accounts where offered; investigate errors, fraud, or misuse; and meet accounting, tax, and other legal obligations.

Where applicable law requires a legal basis for processing, the basis depends on the activity: taking steps at your request or performing a contract, complying with legal obligations, pursuing legitimate interests in running and protecting the business subject to your rights, or relying on consent where required.

4. Cookies and technical information

The website uses WordPress and WooCommerce. Cookies and similar storage can support shopping-cart contents, customer sessions, sign-in, preferences, and site security. Technical logs may also be maintained by hosting and security services.

You can use browser settings to block or remove cookies. Doing so may prevent the cart, checkout, account access, or other website features from working as intended.

The “Write an email” button is an email link. Selecting it asks your device to open its configured email service; it does not itself submit a message through a website contact form. Your email service handles messages under its own terms and privacy policy.

5. Sharing information

Information may be provided to service providers involved in website hosting, security, email delivery, store operation, payment processing, and customer support. For orders requiring fulfillment or delivery, relevant information may also be provided to production, fulfillment, or shipping services.

The information involved depends on the service and order. Independent payment providers may process information under their own privacy policies.

Information may also be disclosed to comply with legal requirements, respond to lawful requests, investigate fraud, protect legal rights, or support a business transfer subject to applicable privacy obligations.

6. Retention and security

Retention depends on the information and its purpose. Relevant factors include whether an inquiry or order remains open, whether an account is active, accounting and tax requirements, dispute resolution, fraud prevention, and backup cycles. A deletion request may not require removal of records that must be retained by law.

No website, email service, or method of storage can guarantee complete security. If you believe information associated with our website has been exposed or misused, contact us without including passwords or full payment details.

7. Your choices and privacy requests

Email contact@valzhouse.com to ask about personal information associated with you or request access, correction, or deletion. Include enough detail to identify your request, such as the email address used for an inquiry or order.

Depending on your location and which laws apply to our business, you may have additional rights to receive a copy of information, withdraw consent, object to or restrict processing, or opt out of certain uses such as targeted advertising, sale, or sharing where applicable. Some laws also provide an appeal process or the right to contact a privacy regulator.

We may need to verify your identity or authority to act for another person. Requests are handled subject to applicable law, required response periods, and lawful exceptions. Withdrawing consent does not affect processing that was lawful before withdrawal.

8. External websites

Links to other websites, social media platforms, or separately operated services take you to services with their own privacy practices. Review their notices before providing information. A link does not mean their data handling is covered by this policy.

9. Children and international visitors

This website is not directed to children under 13. If you believe a child has provided personal information, email us so the circumstances can be reviewed and appropriate action taken.

Website and service providers may process information in locations outside your state or country. The rules in those locations may differ from those where you live. Where applicable law requires safeguards for an international transfer, those requirements apply.

10. Updates and contact

This policy may be revised to reflect changes in the website, services, or applicable requirements. The date above identifies the latest revision. Additional notice or consent will be provided where required by law; a policy revision alone does not authorize an incompatible new use of previously collected information.

Valz House LLC
Website: valzhouse.com
Email: contact@valzhouse.com